The Five Diamond Program is a balanced certification program providing a differentiation in the marketplace because it signifies five points of excellence:
The Monitoring Association’s “Five Diamond 100% Operator Certified Central Station” designation is granted to those central stations who: Have 100% of its central station operators certified by The Monitoring Association Central Station Operator Level I Online course and further pledge to continue all future certifications through The Monitoring Association; are Monitoring Association members in good standing and satisfies all the requirements of the five points of excellence. Companies achieving and maintaining their Five Diamond Certification are committed to serving the public and the AHJ’s (Authority Having Jurisdiction) through the professional development and standardization of training for all of their central station operators. This certification, and its annual renewal, demonstrate a commitment of the Five Diamond Central Station to the continual upgrade in the performance levels of the central station operators who are the first line of defense in private sector emergency response.